FAQs

Frequently Asked Questions
What makes MENES COFFEE different?
We roast in small batches, source high-quality beans from trusted farms, and focus on delivering clean, consistent flavor in every cup.
Where are your coffees roasted?
All coffees are roasted in small batches at our roasting facility to ensure maximum freshness and quality.
How long does shipping take?
Orders are processed within 1–2 business days and typically delivered within 3–7 business days, depending on your location.
How do I track my order?
Once your order ships, you’ll receive a tracking link by email. You can follow your package in real time.
Do you offer free shipping?
We occasionally run free-shipping promotions. When active, the offer will appear in the announcement bar or at checkout.
What if my order arrives damaged?
If your package arrives damaged, contact our support team within 48 hours with photos, and we’ll arrange a quick resolution.
Can I return my coffee?
Due to the nature of perishable goods, opened coffee items cannot be returned. However, if there is an issue with your order, we’ll make it right.
Do you offer replacements?
Yes — if your product is defective, damaged, or incorrect, we will replace it after reviewing your request.
Do you offer decaf coffee?
Yes, we offer high-quality decaf roasted with the same care and precision as our regular coffees.
Are your flavored coffees natural?
Our flavored coffees use high-quality, food-safe flavoring to enhance the aroma and taste without overpowering the beans.
Can I buy in bulk?
We offer bulk and wholesale options. Contact us directly for details.
Still Need Help?
Contact our support team