Shipping policy
ORDER PROCESSING
All orders are prepared and packed with care to ensure maximum freshness and quality.
Processing time is typically 1–2 business days.
During holidays or high-volume periods, processing may take slightly longer.
SHIPPING RATES
Shipping costs are calculated at checkout based on:
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Delivery location
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Order weight
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Selected shipping method
Free shipping promotions may be available during special offers or events.
ESTIMATED DELIVERY TIMES
Delivery time varies depending on your location and the shipping option selected.
Typical estimates:
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Standard Shipping: 3–7 business days
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Express Shipping: 2–3 business days
Carrier delays may occasionally affect these windows.
ORDER TRACKING
Once your order has shipped, a confirmation email will be sent containing:
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Your tracking number
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A link to monitor the shipment
Please allow up to 24 hours for tracking updates to start appearing.
SHIPPING LOCATIONS
Menes Coffee ships to:
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All U.S. states
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Select international destinations (availability shown at checkout)
International customers may be responsible for customs fees or import duties.
LOST OR DELAYED PACKAGES
If your package appears lost or is significantly overdue, contact our support team.
We will coordinate with the carrier to assist with the investigation.
INCORRECT ADDRESS ENTRY
Please ensure all shipping details are accurate before placing your order.
Menes Coffee is not responsible for deliveries made to incorrect or incomplete addresses provided at checkout.
DAMAGED PACKAGES
If your order arrives damaged:
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Take clear photos of the item(s) and packaging
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Contact our support team within 48 hours
We will review the issue and provide the appropriate solution.
RETURNS & REPLACEMENTS
For shipping-related concerns, our Satisfaction Guarantee ensures we will resolve issues promptly.
For full return guidelines, refer to our Refund Policy.
QUESTIONS?
If you need assistance or have questions about your shipment, our support team is here to help.
